Freight forwarder makes your values and personality

I think each company each person has a personal training system, only hope that with the passage of time our freight forwarding industry can become more and more standardized. People should follow their own some principles, values, personality bottom line, so we freight forwarder is no exception. When you violate this, then you also lose your true value.

Fei single: There are two kinds of people in this one, the first kind is to do it for the benefit, feel that their company has made such a large profit, and they are just holding a fixed commission, too little. So pull the high-profit list to other companies to operate, from which to earn a high rebate. This kind of people themselves lack of personal values, but also contrary to the purpose of the freight forwarder service as the premise, they may be able to get a lot temporarily, but do not understand that they have lost intangible value; The other is because the company can not operate such a list, but only commissioned other companies to operate, and repeatedly pay attention to the service problems of the operation, prefer to make less money in the middle, but also to provide good customer service, so although it is a violation, but it is worth affirming, refusing the customer's commission, it is better to have this trust under the premise of doing a good job. It's a chance to add value, to learn. I have met both kinds of people, once a sales in order to temporarily benefit the customer's full box of goods into LCL walk, the full box of money, LCL can also have the agent's money to earn, the final result is to harm the customer lost foreign customers, and he was complacent. Needless to say, evaluation. Another salesman I admire, because the company can not operate the shipping order, so the customer's shipping order is entrusted to a friend to operate, the friend in accordance with the agreement to give him a commission at the time of settlement, but she reduced her own commission, and asked the friend to share the other part of the operation to help him operate the order, he thanked the operator for his efforts to operate each order. As for the potential value of this sale can be imagined, because he has a grateful heart.

God said: The customer is God, this word has been passed down, especially for our sales should be wise words. But really want to treat the customer as God's pet? In the case of mutual understanding and respect, what we do is service. First of all, we should learn to be brave enough to take responsibility, but this is a normal responsibility to bear, rather than what the customer says is right. When the shipping company has problems with the goods, I will blame me, so I can keep silent and not argue, because the customer will understand you when he is calm, and we can control the links we can control. However, it is not possible to control the actual carrier, because the weather is changeable, and there are always uncertain factors between imagination and reality. And for some harsh customers, really think of themselves as God, the kind of freight forwarder, I think everyone knows how to treat, fight for prices, repeat labor and blame us for bad service, do not understand, say claims as soon as there is a problem, give us freight forwarders to earn a small profit, but they have to ask for a high reward, in order to order there will be sales will pick up the order, But please need to remember, this will never be your long-term customer, can choose you because of these, then when the conditions of others are better than you, will certainly leave you. So you don't have to stop moving forward to have such customers. Be relentless in your search for your true God.

Insist: to be a freight forwarding company is need to insist, from another point of view to take our selection of agents, you will choose a frequently changed sales to do your booking agent? The answer should be no. Therefore, the customer will not choose a frequent change of work you to entrust his goods. Therefore, please do not always change your company name for those temporary interests, which can only prove that your mind is impetuous, volatile you will let your customers have not fully trust you, and you do not have to blame why customers know so long is not to give you power of attorney. Sales do not live on those basic salaries, according to the company's platform, scale, each company's commission is different, there is nothing to compare. The big company platform is sound, of course, the corresponding is relatively low commission, but such a platform will let you have ten times the customer. There are not many small company platforms, and you need to build them yourself, and the corresponding commissions are high, but the difficulty of developing customers is correspondingly increased. The choice is your own, as long as you don't do what you regret, do it steadily, stick to what you choose.

The circle said: everyone has their own interpersonal circle, there may be repetition, but never the same. So we do freight forwarders always believe that they will have their own customer circle, there is always a group of customers for you, you have to do is just how to find them, let them understand you, and you establish a cooperative relationship. In fact, this circle is attracted by your personality charm, there are always some people who smell similar to you, because those who belong to you, as long as you insist on yourself and keep looking for, you will always find. So you don't have to change your essence for the sake of your customers (the bad ones can be changed), because that is the capital you have found your group of people. You will have your own circle of clients, as long as you make sure you choose a freight forwarder.

Value: The value of life is actually not the amount of money, but this society has achieved a lot of people's money worship. The current meager salary and the choice of a hundred thousand or more annual salary, the two results of the two choices, you learn the value of money, you lose the value of personality; You lose the value of money, but you gain the value of personality, everyone will have their own choice, the result is also according to your choice and change. When we choose one thing, we have already given up the other. What we can do is not regret our choice. Taking a longer view may be the key to your choice.

Summary: With your constantly improving the value of life, let your personality charm show infinite, so as to get your circle of customers.